DOUBLE POINTS

Enjoy double points on all food and drink every time you visit this Autumn.

Not a member yet? Join here
You will be automatically registered for our DOUBLE POINTS privilege throughout Autumn 2017

FAQS

Do I need my Club Individual card to collect or redeem my points?

Yes. However if you have lost your card please take a copy of the email you received which shows your card number to any of our restaurants. You may either print this mail or simply show it on your phone. You will be issued with a new card and all your rewards will be transferred from your old card to your new one. It will also automatically register you for the Double Points offer which will be available to use immediately. Please note your old card number will then be deleted from our system and will not be usable in the future.

I forgot to register for the privilege prior to my visit- can I have the points retrospectively?
Unfortunately not- please make sure you have registered before your visit.

When will my points get awarded?

Your standard points will appear on your statement within 24 hours. Your additional privilege points will appear on your privilege points statement (within 48 hours). Both will be combined to form your total balance.

Where can I check my points?

Log on to your VIP page by clicking here. Your standard points will appear on your statement as normal and the extra points will appear on your privilege points statement (within 48 hours). Both will be combined to form your total balance.

Where can I earn my double points?

At any of our restaurants. A full list can be found at Individualrestaurants.com.

Do the extra points I have accrued from the privilege expire?

No they will remain on your account until you choose to redeem them.

Do these points count towards Black Card status?

No, however your standard points will.

Do I need my Club Individual card to collect or redeem my points?

To redeem yes. However, you may collect points as per Question 1above

How many times can I use it?
You can visit as many times as you like, as often as you wish.

How do I redeem the points I have collected?

Simply present your card when you settle your bill and ask for the value to be deducted from your bill. Please be aware that if you redeem you will not receive double points on the cash value of the amount you redeem.

I have a staff card, am I entitled?

Unfortunately not although you are already receiving some of the great benefits you receive with your card.

I’m a new member will I still be eligible for the £20 sign up gift?

Yes as long as you have your card with you. Please be aware however if you redeem you will not receive Double points on the cash value of the amount you redeem.

When will I receive my £20 gift?

When you join Club Individual you will receive a £20 welcome gift will be added to your card within 24 hours of it being activated at the restaurant. IMPORTANT NOTE – you will have 28 days to redeem this welcome gift. But please be aware, however, if you redeem you will not receive Double points on the cash value of the amount you redeem.

I am an Ambassador card holder (Piccolino Heddon Street only) can I take part in this privilege?

No I’m afraid not but you can still enjoy your current membership benefits.

If you have any questions please don’t hesitate to email support

www.individualrestaurants.com