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Terms and Conditions

These terms and conditions (the “Terms“) apply to the Club IR Scheme and your use of an active Club IR account (“Club IR Membership“) via either the Club IR App or if a Diamond Member your physical Club IR Card. These Terms govern your participation in the Club IR Scheme from the date you download the Club IR App throughout your Club IR Membership and your use of any of the Rewards, Events and Experiences.

Club IR Scheme – Terms and Conditions

  1. The promoter of the Club IR Scheme is – Individual Restaurants (IRC) Limited, First Floor Northern Assurance Buildings, 9-21 Princess Street, Manchester M2 4DN (“we“, “us, “our” or “IR“) under which Club IR Members may obtain access to Rewards, Events and Experiences when they visit any of “Piccolino”, “Riva Blu”, “The Restaurant Bar and Grill”, “Bank Restaurant & Bar”, “Opera Grill” or “Piccolo by Piccolino” owned by Individual Restaurants (the “Participating Restaurants“) using their Club IR Membership mobile application or, if a Diamond Member, your physical Club IR Card at the time of the visit.
  2. The Club IR Scheme is available to persons aged 18 and over who download the Club IR App from the Apple App Store or the Google Play Store and create an account. You will need a compatible smartphone to download the Club IR App to activate your Club IR Membership and participate in the Club IR Scheme. Only individual guests are eligible for Club IR Membership and each individual can only register for one Club IR Membership. In the case of a guest holding multiple memberships, all of those memberships may be deleted along with access to Rewards, Events and Experiences.
  3. The Club IR Membership will remain active as long as the Club IR Member continues to use the membership at least once every 24 months. Following a period of inactivity of 24 months or more, member accounts will be deleted.
  4. Club IR Memberships which are not active are not entitled to any Rewards, access to Events or Experiences or other benefits of membership.
  5. Access to Rewards, Events and Experiences for Club IR Members and guests aged eighteen and over only.
  6. A holder of an active Club IR Membership is hereafter referred to as a “Club IR Member“.
  7. It is strictly prohibited for a Club IR Membership to be used by anybody other than the Club IR Member. In the case of misuse all memberships of persons involved may be deleted along with any entitlement to Rewards, Events and Experiences and may also include a ban from visiting any restaurant operated by Individual Restaurants.
  8. A Club IR Membership is personal to the Club IR Member and access to Rewards, Events and Experiences may not be transferred to or from one Club IR Membership to another, save where a Club IR Member is explicitly permitted to bring a guest(s).
  9. A Club IR Membership is not a store card or a credit card, it is the way in which IR shows appreciation of a Club IR Member’s loyalty by rewarding them every time they visit a Participating Restaurant. As such, Rewards, Events and Experiences have no monetary value and cannot be exchanged for cash or credit.
  10. We have the right to withdraw, cancel or change the terms of the Club IR Scheme and/or Club IR App at any time.
  11. There is no charge to become or retain membership of the Club IR Scheme.
  12. We aim to ensure that the Club IR App is available but due to the nature of mobile and online services, we cannot guarantee this at any time.
  13. The Club IR App is free to download but you are responsible for any connection or data charges arising from your download, installation or use of the Club IR App.
  14. By using the Club IR App, you agree that IR may use your information including your geographical location, to (i) better understand your dining behaviours; and (ii) to provide you with Rewards, Events and Experiences (which may include sharing your information with third parties for the purpose of providing such Rewards, Events and Experiences) under the Club IR Scheme (who will be the only recipients of your information) irrespective of your Privacy preferences selected at sign up. IR will collect information about the App’s functionality that you access and use. This allows us to identify those areas of the App that are of interest to our guests so that we can refine and continuously improve the Club IR App. We also store data such as login details (Club IR number, surname, postcode and your date of birth), mobile phone number, email address, current balance and spend information and details of your current rewards so that you can view your offers and points balance when you don’t have a network connection, and also to prevent you having to re-enter your login details every time you launch the App. We also collect a unique identifier for your mobile device so that we can link your device to your Club IR account for security purposes.
  15. To the extent there is any conflict between the general Club IR Scheme Terms and Conditions and the terms and conditions of an individual reward, the terms of the individual reward will prevail.

Membership Tiers

  1. There are multiple membership tiers of the Club IR Scheme. Club IR Members can qualify for different tiers depending upon a Club IR Member’s annual spend on food and drink in a Participating Restaurant (the “Spend“) which governs access to Rewards, Events and Experiences.
  2. The Spend of each Club IR Membership will be assessed as follows:
    1. new members, on the anniversary of joining Club IR; or
    2. for existing members, on the anniversary of moving up or down a membership tier based on their Spend.
  3. Spend:
    1. is only calculated on purchases of food and drink to be consumed within Participating Restaurants. The amount credited shall be equal to the item total on the bill; and
    2. excludes service charges, discretionary tips, gift card purchases and any other non-food or drink items.
  4. Club Membership Tier applies to guests who join Club IR and have an annual spend of up to £749.
  5. Black Membership Tier applies to those Club IR Members who have an annual Spend of between £750 and £2499.
  6. Diamond Membership Tier applies to those Club IR Members who have an annual Spend of £2500 and over.
  7. If a Club IR Member fails to achieve the required level of Spend in the relevant 12-month period, their Membership will be downgraded accordingly.
  8. Black Membership Tier gives access to all Club Memberships Tier Rewards, Events and Experiences.
  9. Diamond Membership Tier gives access to all Club Membership Tier and Black Membership Tier Rewards, Events and Experiences.
  10. Annual spend for those customers who transfer from IR’s previous loyalty scheme (Club Individual) to the new Club IR scheme, is based on their spend between 16th October 2022 and 15th October 2023.
  11. In order for this Spend to apply, the Club IR Member must use the same email address to register for the Club IR Scheme as previously used for the Club Individual loyalty scheme.
  12. Where customers transfer from the Club Individual scheme, the new earning period will commence on 4 January 2024, and run for 12 months from this date.

Rewards, Events and Experiences

  1. Club IR Members must be present to earn, spend and redeem Rewards or access to Events and Experiences. To earn, spend or redeem Rewards the Club IR App must be presented at the time of requesting the bill.
  2. A Reward cannot be used in conjunction with any other offers, promotion or discounts.
  3. A Club IR Member may only redeem each Event and/or Experience once per annum.
  4. Photographs and videos may be taken during Rewards, Events and Experiences for the purpose of sharing on Club IR’s social media and/or for marketing purposes. By attending or participating in Rewards, Events and/or Experiences, you consent to your image being used by Club IR for marketing purposes.
  5. Spend may take up to 72 hours to be credited to your Club IR Membership after a visit to a Participating Restaurant.
  6. Spend can be earned when the bill has been paid in part or full by using a gift card.
  7. The Spend from any given bill may only be collected by a single Club IR Membership and may not be given to more than one Club IR Membership, nor may the total be split and shared.
  8. Spend is calculated at the time of visit to a Participating Restaurant by a Club IR Member presenting their Club IR App. Except for special circumstances IR reserves the right to refuse to add Spend retrospectively.
  9. The Club balance will expire if a Club IR Membership has not been used in any 24 month period.
  10. A Club IR Member may only redeem each Event and/or Experience once per annum.
  11. Rewards, Events and Experiences have no cash value and cannot be exchanged for any other product or cash. We reserve the right to withdraw any Rewards, Events and Experiences at any time or to substitute Rewards, Events and Experiences if the need arises.
  12. Club IR Members are responsible for any expenses and arrangements not specifically included in a Reward, Event or Experience, including any necessary travel arrangements, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all meals or refreshments, or taxes or expenses which may be incurred in connection with the Reward, Event or Experience.
  13. Failure to attend a Reward, Event or Experience which you have booked, or in which you have agreed to participate or attend, may result in you being excluded from attending or participating in any future Rewards, Events or Experiences.
  14. Events, Experiences and/or competitions hosted by IR may be subject to further terms and conditions not listed here. These terms and conditions will always be communicated alongside any Event, Experience or competition information.
  15. Club IR encourages responsible alcohol consumption and reserves the right to refuse service to any person whom we believe to be inebriated, aged under 18, or for any other reason in our sole discretion.

Liability

  1. This section applies to all Rewards, Events and Experiences.
  2. IR will not be responsible for any communication failure arising from events outside of our control which results in you being unable to check your Spend or redeem a Reward, Event or Experience.
  3. IR are responsible for any foreseeable loss or damage caused by us. If we fail to comply with our obligations to you under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract on the basis of these Terms.
  4. IR are not liable for business losses. You agree not to use the Club IR App or any features on the Club IR App, for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity and any other like loss (in each case, whether direct or indirect).
  5. IR shall not be liable for any unauthorised use of any Club IR App or Club IR Membership.
  6. Club IR Members shall notify IR of any change of address or other personal details. IR will not be responsible for any loss of Rewards, Events, Experiences or Spend resulting from the failure of a Club IR Member to notify IR of such changes.
  7. We are not liable for matters outside of our control. Except to the extent that liability cannot be excluded or limited as a matter of law, we accept no responsibility or liability for (a) accounts which are created using incorrect or inaccurate information; (b) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications, line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers used in any aspect of the operation of the Club IR App; (c) inaccessibility or unavailability of any network or wireless service, the Internet and/or any website; (d) any injury or damage to any person’s computer(s) or mobile device(s) which may be related to or result from any attempt to participate in the Club IR App or to download any materials in connection with the Club IR App; (e) any unauthorised access to or use of any Club IR Membership resulting from the loss of your mobile device; or (f) any other matter outside of its reasonable control.
  8. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We therefore do not in any way exclude or limit our liability under or in connection with any contract with you based on these Terms for:
    (a) death or personal injury caused by our negligence;
    (b) fraud or fraudulent misrepresentation;
    (c) any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
  9. The Club IR Scheme and these Terms including any non-contractual disputes or claims arising out of them) are subject to English law. Any disputes must be referred to the English courts (save that consumers in Scotland and Northern Ireland may additionally bring an action in their home courts).
  10. If a court finds part of these Terms illegal, the rest will continue in force. Each of the sections of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
  11. Waiver. If you breach these Terms and we choose to ignore your breach, or if we delay in taking steps against you, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms again.
  12. Reliance on these Terms. We intend to rely on these written Terms and any document expressly referred to in them. We and you will be legally bound by these Terms.

Rewards

Birthday Reward

  1. All Club IR Members that have provided a valid date of birth upon signing up to Club IR will receive a Birthday Drink on IR (the “Birthday Reward“) when dining with us at Participating Restaurants during the three (3) week period before and two (2) week-period after Club IR Member’s birthday (the “Birthday Promotional Period“).
  2. Club Membership Tier: will receive one round of drinks for up to a maximum of six (6) guests (including the Club IR Member). The drinks included in this offer are: (1) Aperol Spritz, (2) Prosecco 125ml, (3) Bottle of Peroni 330ml; or (4) any soft drink.
  3. Black Membership Tier: will receive a bottle of Caneva Prosecco.
  4. Diamond Membership Tier: will receive a bottle of Castelnau Champagne.
  5. All birthday rewards are subject to availability and/or an alternative selected at Club IR’s discretion.
  6. In the event of the chosen drink not being available, IR reserve the right to substitute for drinks of the same or similar value.
  7. If the Birthday Reward is not redeemed during the Birthday Promotional Period it will expire.

Club IR Sunday Roast Offer

  1. Consists of a sharing Sunday Roast and complimentary sharing dessert.
  2. Club IR Sunday Roast Offer is only available on Sunday for two guests (including the Club IR Member), excluding Bank Holidays, Mother’s Day, and Father’s Day.
  3. Promotion can be used multiple time.
  4. The Sunday Roast Reward can be redeemed in Piccolino and The Grills restaurants only.

25% off A La Carte Menu & Riva Blu 50% off Blu Mondays in January 2025

The 25% off promotion applies to food items from 8th January 2025 onwards when dining from a la carte menu only.

  1. All alcoholic and non-alcoholic drinks are not included in this promotion and will be charged at the advertised price.
  2. 25% off food is available all day and evening Monday to Thursday from 8th January 2024. Not valid in Exchange Square, Mayfair and Chichester restaurants.
  3. The 25% off a la carte food promotion cannot be used in conjunction with any other offer, discount or promotion.
  4. Must be a Club IR member to redeem promotion. Club tier will receive 25% off, Black & Diamond will receive 30% off.
  5. Riva Blu, Blu Mondays – 50% off the a la carte menu on Mondays at all our Riva Blu restaurants throughout January.
  6. Promotion is subject to availability.
  7. The promoter, Individual Restaurant Group, reserves the right to modify or terminate the promotion if circumstances beyond its control make this necessary.

BLACK CARD TIER

Private Dining Room

  1. Reserve a Private Dining Room for three (3) hours with no minimum spend Sunday to Thursday (excludes Heddon Street and Exchange Square where applicable days are Sunday to Tuesday) excluding Race Days, and Entertainment nights, Bank Holidays and 16th November 2024 to 31st December 2024.
  2. To reserve a Private Dining Room please contact your chosen restaurant or our central reservations team and provide your name and Club IR App number.
  3. Subject to availability.
  4. Number of guests accommodated dependent on restaurant selected. Please enquire with your local general manager.

Free Tea and Coffee

  1. Club IR Member must present their Club IR Membership to their server to claim the Free Tea and Coffee Reward.
  2. One free tea or coffee available per day and for Club IR Member only.
  3. Free Tea and Coffee Reward is available in all Participating Restaurants.

Free Limoncello at end of meal for all Club IR Members in Riva Restaurants.

  1. Club IR Member must present their Club IR Membership to their server to claim a free shot of Limoncello for them and each guest.
  2. Available in Riva Blu Restaurants only.
  3. Subject to availability. No substitutes or alternatives will be offered in the event that there is no Limoncello available.
  4. Promotion is available per visit.
  5. Shot of Limoncello available to guests aged 18 or over only. ID may be required.

DJ in Private Dining Room

  1. Reserve a Private Dining Room including DJ for two (2) hours with no minimum spend Monday to Thursday (excludes Heddon Street and Exchange Square where applicable days are Sunday to Tuesday) excluding Race Days, and Entertainment nights, Bank Holidays and 16th November 2024 to 31st December 2024.
  2. To reserve a Private Dining Room including DJ please register your interest on the Club IR App.
  3. Subject to availability.
  4. Number of guests accommodated dependent on restaurant selected.

Events

Complimentary Cocktail Masterclass

  1. Available to Club IR Member and one guest.
  2. Register your interest on the Club IR App.
  3. Available at advertised restaurants where there is sufficient interest.
  4. Places are limited and may be offered on a first come first served basis.
  5. Additional terms may apply.

Complimentary Fragrance Masterclass

  1. Available to Club IR Member and one guest.
  2. Register your interest on the Club IR App.
  3. Available at advertised restaurants where there is sufficient interest.
  4. Places are limited and may be offered on a first come first served basis.
  5. Additional terms may apply.

Experiences

DIAMOND TIER ONLY

10% Club Balance Back when spending over £1500 in a single transaction

  1. Receive 10% of your balance back on the Club IR App when spending £1500 or more in one transaction (excluding Gift Card purchases).
  2. Club Balance will be credited back to your Club IR App within 24 hours and available to spend in all Participating Restaurants.
  3. Club Balance must be used within 24 months of the date it is credited to the Club IR App. Any Balance not used within this period will be forfeit.

Meal for Two Offer

  1. Meal for Two Offer consists of a £100 credit for Club IR Member and their chosen guest to dine with us.
  2. Meal for Two available to Club IR Diamond Members that have been issued the Reward;
  3. Club IR Member must present their Club IR Membership to their server to claim the Meal for Two Offer.
  4. Meal for Two Offer is available all day on Monday to Thursday, excluding Race Days, and Entertainment nights, Bank Holidays and from 29th August to 28th November 2024.
  5. In all Participating Restaurants, for guests who are dining only.
  6. Voucher has no cash value and no change will be given if the full amount is not redeemed.
  7. Not valid with any other offer, reward or promotion.

Drink on Us Offer

  1. Drink on Us Offer is available to the Diamond cardholder only.
  2. Drink on Us Offer can be redeemed only once per day and cardholder must dine to be eligible for the offer.
  3. Drink on Us Offer includes one drink of the Diamond cardholder’s choice, subject to availability.

Priority Booking

  1. Club IR will use all reasonable efforts to provide a table within 30 minutes of request at all Participating Restaurants, but cannot guarantee availability.
  2. Available for a maximum four (4) guests (including Club IR Member).
  3. Priority Booking not available:
    1. during the period commencing 16 November 2024 and expiring 31 December 2024; or
    2. on Race Days, Entertainment Nights, Bank Holidays, Mother’s Day, Father’s Day or any other day specified by Club IR.
  4. If a table is not available within 30 minutes of request, the Club IR Member and guests are entitled to one free drink at the bar.

Concierge Service

  1. Webchat service available between 9am and 5pm, Monday to Saturday.
  2. Response time of 60 minutes.

Brand Ambassadors

  1. A Brand Ambassador membership is strictly for employees of IR and Iceland Foods Limited or only and is valid only as long as those members are employed by either business.
  2. Brand Ambassador memberships are a discount only membership. As such they are not eligible to participate in Rewards or Experiences.
  3. Brand Ambassador membership discounts can only be applied to purchases of food & drink to be consumed within Participating Restaurants. The discount cannot be applied to gift card purchases, other non food & drink items or any reward or promotion the member is eligible for.
  4. The Brand Ambassador membership discount may be applied to a maximum table size of eight.
  5. Spend cannot be applied to any Club IR memberships against a bill to which a Brand Ambassador membership discount has been applied.
  6. If a Brand Ambassador member leaves either business and is thus ineligible for the Brand Ambassador membership, their account will automatically be converted to a Club IR Membership (Club Tier).

Early Christmas Booker Incentive

  1. Available to reservations made for 8 guests or more before 31st August 2024 and receive an IR experience evoucher consisting of dishes from the set 3-course lunch menu and a glass of Prosecco for 2 guests.
  2. Valid for reservations between 22nd November 2024 – 18th December 2024. Applicable Sunday to Wednesday (excluding Sundays at Piccolino Exchange Square, London). Must dine from the festive set menu.
  3. Complimentary welcome drink will be a choice of Prosecco, Peroni or any soft drink.
  4. The IR experience evoucher is redeemable Monday to Friday 12 – 5pm. From 1st January 2025 to 28th February 2025, excluding Valentine’s Day. The IR experience evoucher will be issued to lead bookers between Christmas and New Year and will be redeemable and within the brand that the Christmas booking has been made at.

Gift Card

Terms and Conditions

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