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Terms and Conditions

These terms and conditions (the “Terms“) apply to the Club IR Scheme and your use of an active Club IR account (“Club IR Membership“) via either the Club IR App or if a Diamond Member your physical Club IR Card. These Terms govern your participation in the Club IR Scheme from the date you download the Club IR App throughout your Club IR Membership and your use of any of the Rewards, Events and Experiences.

Club IR Scheme – Terms and Conditions

  1. The promoter of the Club IR Scheme is – Individual Restaurants (IRC) Limited, First Floor Northern Assurance Buildings, 9-21 Princess Street, Manchester M2 4DN (“we“, “us, “our” or “IR“) under which Club IR Members may obtain access to Rewards, Events and Experiences when they visit any of “Piccolino”, “Riva Blu”, “The Restaurant Bar and Grill”, “Bank Restaurant & Bar”, “Opera Grill” or “Piccolo by Piccolino” owned by Individual Restaurants (the “Participating Restaurants“) using their Club IR Membership mobile application or, if a Diamond Member, your physical Club IR Card at the time of the visit.
  2. The Club IR Scheme is available to persons aged 18 and over who download the Club IR App from the Apple App Store or the Google Play Store and create an account. You will need a compatible smartphone to download the Club IR App to activate your Club IR Membership and participate in the Club IR Scheme. Only individual guests are eligible for Club IR Membership and each individual can only register for one Club IR Membership. In the case of a guest holding multiple memberships, all of those memberships may be deleted along with access to Rewards, Events and Experiences.
  3. The Club IR Membership will remain active as long as the Club IR Member continues to use the membership at least once every 24 months. Following a period of inactivity of 24 months or more, member accounts will be deleted.
  4. Club IR Memberships which are not active are not entitled to any Rewards, access to Events or Experiences or other benefits of membership.
  5. Access to Rewards, Events and Experiences for Club IR Members and guests aged eighteen and over only.
  6. A holder of an active Club IR Membership is hereafter referred to as a “Club IR Member“.
  7. It is strictly prohibited for a Club IR Membership to be used by anybody other than the Club IR Member. In the case of misuse all memberships of persons involved may be deleted along with any entitlement to Rewards, Events and Experiences and may also include a ban from visiting any restaurant operated by Individual Restaurants.
  8. A Club IR Membership is personal to the Club IR Member and access to Rewards, Events and Experiences may not be transferred to or from one Club IR Membership to another, save where a Club IR Member is explicitly permitted to bring a guest(s).
  9. A Club IR Membership is not a store card or a credit card, it is the way in which IR shows appreciation of a Club IR Member’s loyalty by rewarding them every time they visit a Participating Restaurant. As such, Rewards, Events and Experiences have no monetary value and cannot be exchanged for cash or credit.
  10. We have the right to withdraw, cancel or change the terms of the Club IR Scheme and/or Club IR App at any time.
  11. There is no charge to become or retain membership of the Club IR Scheme.
  12. We aim to ensure that the Club IR App is available but due to the nature of mobile and online services, we cannot guarantee this at any time.
  13. The Club IR App is free to download but you are responsible for any connection or data charges arising from your download, installation or use of the Club IR App.
  14. By using the Club IR App, you agree that IR may use your information including your geographical location, to (i) better understand your dining behaviours; and (ii) to provide you with Rewards, Events and Experiences (which may include sharing your information with third parties for the purpose of providing such Rewards, Events and Experiences) under the Club IR Scheme (who will be the only recipients of your information) irrespective of your Privacy preferences selected at sign up. IR will collect information about the App’s functionality that you access and use. This allows us to identify those areas of the App that are of interest to our guests so that we can refine and continuously improve the Club IR App. We also store data such as login details (Club IR number, surname, postcode and your date of birth), mobile phone number, email address, current balance and spend information and details of your current rewards so that you can view your offers and points balance when you don’t have a network connection, and also to prevent you having to re-enter your login details every time you launch the App. We also collect a unique identifier for your mobile device so that we can link your device to your Club IR account for security purposes.
  15. To the extent there is any conflict between the general Club IR Scheme Terms and Conditions and the terms and conditions of an individual reward, the terms of the individual reward will prevail.

Membership Tiers

  1. There are multiple membership tiers of the Club IR Scheme. Club IR Members can qualify for different tiers depending upon a Club IR Member’s annual spend on food and drink in a Participating Restaurant (the “Spend“) which governs access to Rewards, Events and Experiences.
  2. The Spend of each Club IR Membership will be assessed as follows:
    1. new members, on the anniversary of joining Club IR; or
    2. for existing members, on the anniversary of moving up or down a membership tier based on their Spend.
  3. Spend:
    1. is only calculated on purchases of food and drink to be consumed within Participating Restaurants. The amount credited shall be equal to the item total on the bill; and
    2. excludes service charges, discretionary tips, gift card purchases and any other non-food or drink items.
  4. Club Membership Tier applies to guests who join Club IR and have an annual spend of up to £749.
  5. Black Membership Tier applies to those Club IR Members who have an annual Spend of between £750 and £2499.
  6. Diamond Membership Tier applies to those Club IR Members who have an annual Spend of £2500 and over.
  7. If a Club IR Member fails to achieve the required level of Spend in the relevant 12-month period, their Membership will be downgraded accordingly.
  8. Black Membership Tier gives access to all Club Memberships Tier Rewards, Events and Experiences.
  9. Diamond Membership Tier gives access to all Club Membership Tier and Black Membership Tier Rewards, Events and Experiences.
  10. Annual spend for those customers who transfer from IR’s previous loyalty scheme (Club Individual) to the new Club IR scheme, is based on their spend between 16th October 2022 and 15th October 2023.
  11. In order for this Spend to apply, the Club IR Member must use the same email address to register for the Club IR Scheme as previously used for the Club Individual loyalty scheme.
  12. Where customers transfer from the Club Individual scheme, the new earning period will commence on 4 January 2024, and run for 12 months from this date.

Rewards, Events and Experiences

  1. Club IR Members must be present to earn, spend and redeem Rewards or access to Events and Experiences. To earn, spend or redeem Rewards the Club IR App must be presented at the time of requesting the bill.
  2. A Reward cannot be used in conjunction with any other offers, promotion or discounts.
  3. A Club IR Member may only redeem each Event and/or Experience once per annum.
  4. Photographs and videos may be taken during Rewards, Events and Experiences for the purpose of sharing on Club IR’s social media and/or for marketing purposes. By attending or participating in Rewards, Events and/or Experiences, you consent to your image being used by Club IR for marketing purposes.
  5. Spend may take up to 72 hours to be credited to your Club IR Membership after a visit to a Participating Restaurant.
  6. Spend can be earned when the bill has been paid in part or full by using a gift card.
  7. The Spend from any given bill may only be collected by a single Club IR Membership and may not be given to more than one Club IR Membership, nor may the total be split and shared.
  8. Spend is calculated at the time of visit to a Participating Restaurant by a Club IR Member presenting their Club IR App. Except for special circumstances IR reserves the right to refuse to add Spend retrospectively.
  9. The Club balance will expire if a Club IR Membership has not been used in any 24 month period.
  10. A Club IR Member may only redeem each Event and/or Experience once per annum.
  11. Rewards, Events and Experiences have no cash value and cannot be exchanged for any other product or cash. We reserve the right to withdraw any Rewards, Events and Experiences at any time or to substitute Rewards, Events and Experiences if the need arises.
  12. Club IR Members are responsible for any expenses and arrangements not specifically included in a Reward, Event or Experience, including any necessary travel arrangements, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all meals or refreshments, or taxes or expenses which may be incurred in connection with the Reward, Event or Experience.
  13. Failure to attend a Reward, Event or Experience which you have booked, or in which you have agreed to participate or attend, may result in you being excluded from attending or participating in any future Rewards, Events or Experiences.
  14. Events, Experiences and/or competitions hosted by IR may be subject to further terms and conditions not listed here. These terms and conditions will always be communicated alongside any Event, Experience or competition information.
  15. Club IR encourages responsible alcohol consumption and reserves the right to refuse service to any person whom we believe to be inebriated, aged under 18, or for any other reason in our sole discretion.

Liability

  1. This section applies to all Rewards, Events and Experiences.
  2. IR will not be responsible for any communication failure arising from events outside of our control which results in you being unable to check your Spend or redeem a Reward, Event or Experience.
  3. IR are responsible for any foreseeable loss or damage caused by us. If we fail to comply with our obligations to you under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract on the basis of these Terms.
  4. IR are not liable for business losses. You agree not to use the Club IR App or any features on the Club IR App, for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity and any other like loss (in each case, whether direct or indirect).
  5. IR shall not be liable for any unauthorised use of any Club IR App or Club IR Membership.
  6. Club IR Members shall notify IR of any change of address or other personal details. IR will not be responsible for any loss of Rewards, Events, Experiences or Spend resulting from the failure of a Club IR Member to notify IR of such changes.
  7. We are not liable for matters outside of our control. Except to the extent that liability cannot be excluded or limited as a matter of law, we accept no responsibility or liability for (a) accounts which are created using incorrect or inaccurate information; (b) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications, line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers used in any aspect of the operation of the Club IR App; (c) inaccessibility or unavailability of any network or wireless service, the Internet and/or any website; (d) any injury or damage to any person’s computer(s) or mobile device(s) which may be related to or result from any attempt to participate in the Club IR App or to download any materials in connection with the Club IR App; (e) any unauthorised access to or use of any Club IR Membership resulting from the loss of your mobile device; or (f) any other matter outside of its reasonable control.
  8. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We therefore do not in any way exclude or limit our liability under or in connection with any contract with you based on these Terms for:
    (a) death or personal injury caused by our negligence;
    (b) fraud or fraudulent misrepresentation;
    (c) any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
  9. The Club IR Scheme and these Terms including any non-contractual disputes or claims arising out of them) are subject to English law. Any disputes must be referred to the English courts (save that consumers in Scotland and Northern Ireland may additionally bring an action in their home courts).
  10. If a court finds part of these Terms illegal, the rest will continue in force. Each of the sections of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
  11. Waiver. If you breach these Terms and we choose to ignore your breach, or if we delay in taking steps against you, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms again.
  12. Reliance on these Terms. We intend to rely on these written Terms and any document expressly referred to in them. We and you will be legally bound by these Terms.

Rewards

Birthday Reward

  1. All Club IR Members that have provided a valid date of birth upon signing up to Club IR will receive a Birthday Drink on IR (the “Birthday Reward“) when dining with us at Participating Restaurants during the three (3) week period before and two (2) week-period after Club IR Member’s birthday (the “Birthday Promotional Period“).
  2. Club Membership Tier: will receive one round of drinks for up to a maximum of six (6) guests (including the Club IR Member). The drinks included in this offer are: (1) Aperol Spritz, (2) Prosecco 125ml, (3) Bottle of Peroni 330ml; or (4) any soft drink.
  3. Black Membership Tier: will receive a bottle of Caneva Prosecco.
  4. Diamond Membership Tier: will receive a bottle of Castelnau Champagne.
  5. All birthday rewards are subject to availability and and/or an alternative selected at Club IR’s discretion.
  6. In the event of the chosen drink not being available, IR reserve the right to substitute for drinks of the same or similar value.
  7. If the Birthday Reward is not redeemed during the Birthday Promotional Period it will expire.

Wine Wednesday

  1. Wine Wednesday entitles all Club IR Members to 50% off all bottled wine (including Champagne).
  2. Excludes drinks by the glass and is subject to availability.
  3. Promotion can be used multiple time.
  4. Available all day in Participating Restaurants for Club IR Members who are dining only.
  5. All wine purchased via Wine Wednesday must be consumed within the Participating Restaurant.
  6. Excludes Valentine’s Day, Race Days, and Entertainment nights and Bank Holidays and the months of January and December.

Monday and Tuesday Savour and Save

  1. Monday and Tuesday Savour and Save available all day on Monday and Tuesday only to Club IR Members.
  2. Club Membership Tier: 15% off applies to all full price food items on the menu.
  3. Black and Diamond Membership Tier: 20% off applies to all full price food items on the menu.
  4. No alcoholic and non-alcoholic drinks are included in the Monday and Tuesday Savour and Save and will be charged at their advertised price.
  5. Monday and Tuesday Savour and Save available for a maximum of six (6) guests (inclusive of the Club IR Member).
  6. Promotion can be used multiple time.
  7. Monday and Tuesday Savour and Save available in all advertised restaurants.
  8. Promotion valid for the months of February and March. Excludes Race Days, and Entertainment nights and Bank Holidays.

Club IR Sunday Roast Offer

  1. Consists of a sharing Sunday Roast and complimentary sharing dessert.
  2. Club IR Sunday Roast Offer is only available on Sunday for two guests (including the Club IR Member), excluding Bank Holidays, Mother’s Day, Father’s Day and the months of January and December.
  3. Promotion can be used multiple time.
  4. The Sunday Roast Reward can be redeemed in Piccolino and The Grills restaurants only.

BLACK CARD TIER

Private Dining Room

  1. Reserve a Private Dining Room for three (3) hours with no minimum spend Sunday to Thursday (excludes Heddon Street and Exchange Square where applicable days are Sunday to Tuesday) excluding Race Days, and Entertainment nights, Bank Holidays and 16th November 2024 to 31st December 2024.
  2. To reserve a Private Dining Room please contact your chosen restaurant or our central reservations team and provide your name and Club IR App number.
  3. Subject to availability.
  4. Number of guests accommodated dependent on restaurant selected. Please enquire with your local general manager.

Free Tea and Coffee

  1. Club IR Member must present their Club IR Membership to their server to claim the Free Tea and Coffee Reward.
  2. One free tea or coffee available per day and for Club IR Member only.
  3. Free Tea and Coffee Reward is available in all Participating Restaurants.

Free Limoncello at end of meal for all Club IR Members in Riva Restaurants.

  1. Club IR Member must present their Club IR Membership to their server to claim a free shot of Limoncello for them and each guest.
  2. Available in Riva Blu Restaurants only.
  3. Subject to availability. No substitutes or alternatives will be offered in the event that there is no Limoncello available.
  4. Promotion is available per visit.
  5. Shot of Limoncello available to guests aged 18 or over only. ID may be required.

DJ in Private Dining Room

  1. Reserve a Private Dining Room including DJ for two (2) hours with no minimum spend Monday to Thursday (excludes Heddon Street and Exchange Square where applicable days are Sunday to Tuesday) excluding Race Days, and Entertainment nights, Bank Holidays and 16th November 2024 to 31st December 2024.
  2. To reserve a Private Dining Room including DJ please register your interest on the Club IR App.
  3. Subject to availability.
  4. Number of guests accommodated dependent on restaurant selected.

20% off Butcher’s Table Experience Wine Flight

  1. Applies to the Butcher’s Table Experience Wine Flight only.
  2. £5 off Butcher’s Table Experience Wine Flight is available for a maximum of eight (8) guests (including Club IR Member).
  3. Promotion can be used multiple time.
  4. Available in advertised restaurants only.

Events

Complimentary Cocktail Masterclass

  1. Available to Club IR Member and one guest.
  2. Register your interest on the Club IR App.
  3. Available at advertised restaurants where there is sufficient interest.
  4. Places are limited and may be offered on a first come first served basis.
  5. Additional terms may apply.
    .

Complimentary Fragrance Masterclass

  1. Available to Club IR Member and one guest.
  2. Register your interest on the Club IR App.
  3. Available at advertised restaurants where there is sufficient interest.
  4. Places are limited and may be offered on a first come first served basis.
  5. Additional terms may apply.

10% Off Wine Events

  1. Applies to Wine Events at advertised restaurants only.
  2. 10% off Wine Events for a maximum of two (2) tickets for Club IR Member and one guest.

Experiences

Warner’s Gin Distillery Tour

  1. Register your interest on the Club IR App.
  2. Warner’s Gin Distillery Tour consists of a gin distillery tour and gin tasting at Warner’s Gin Distillery in Harrington.
  3. You and your companion are responsible for any expenses and arrangements not specifically included in the Warner’s Gin Distillery Tour, including any necessary travel arrangements within the UK, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all meals or refreshments, or taxes or expenses which may be incurred by you in claiming the Warner’s Gin Distillery Tour.
  4. Warner’s Gin Distillery Tour can only be used as stipulated by you and a companion, is not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Warner’s Gin Distillery Tour for profit is prohibited. If you elect to partake in any or all portions of your Warner’s Gin Distillery Tour without a guest any remainder of the Warner’s Gin Distillery Tour will be forfeited and shall not be subject to further or alternative compensation.

DIAMOND TIER ONLY

10% Club Balance Back when spending over £1500 in a single transaction

  1. Receive 10% of your balance back on the Club IR App when spending £1500 or more in one transaction (excluding Gift Card purchases).
  2. Club Balance will be credited back to your Club IR App within 24 hours and available to spend in all Participating Restaurants.
  3. Club Balance must be used within 24 months of the date it is credited to the Club IR App. Any Balance not used within this period will be forfeit.

Meal for Two Offer

  1. Meal for Two Offer consists of a £100 credit for Club IR Member and their chosen guest to dine with us.
  2. Meal for Two available to all Club IR Members that have achieved an annual spend of £2500 in the 12-month period preceding the request to redeem the Reward;
  3. Club IR Member must present their Club IR Membership to their server to claim the Meal for Two Offer.
  4. Meal for Two Offer is available all day on Monday to Thursday, excluding Race Days, and Entertainment nights, Bank Holidays and 16th November 2024 to 31st December 2024.
  5. In all Participating Restaurants, for guests who are dining only.
  6. Meal for Two Offer must be redeemed within 12 months of receipt.
  7. Not valid with any other offer, reward or promotion.

Drink on Us Offer

  1. Drink on Us Offer is available to the Diamond cardholder only.
  2. Drink on Us Offer can be redeemed only once per day and cardholder must dine to be eligible for the offer.
  3. Drink on Us Offer includes one drink of the Diamond cardholder’s choice, subject to availability.

Priority Booking

  1. Club IR will use all reasonable efforts to provide a table within 30 minutes of request at all Participating Restaurants, but cannot guarantee availability.
  2. Available for a maximum four (4) guests (including Club IR Member).
  3. Priority Booking not available:
    1. during the period commencing 16 November 2024 and expiring 31 December 2024; or
    2. on Race Days, Entertainment Nights, Bank Holidays, Mother’s Day, Father’s Day or any other day specified by Club IR.
  4. If a table is not available within 30 minutes of request, the Club IR Member and guests are entitled to one free drink at the bar.

Concierge Service

  1. Webchat service available between 9am and 5pm, Monday to Saturday.
  2. Response time of 60 minutes.

Events

Churchill Experience

  1. Register your interest on the Club IR App at least three weeks before each Churchill Experience.
  2. Churchill Experience available to Diamond Tier Club IR Member and one guest.
  3. Each Churchill Experience consists of Clay Pigeon shooting at either:
    1. Buckinghamshire on 23 May 2024; or
    2. Swinton on 20 June 2024
      catered by IR.
  4. Dietary requirements (including allergies) must be notified to Club IR at least one (1) week prior to the Churchill Experience.
  5. Dates may be subject to change. Club IR will provide as much notice as reasonably possible.
  6. Churchill Experience may be subject to cancellation for reasons outside of Club IR’s control. No refund or compensation shall be payable in the event of cancellation or re-arrangement of the Experience.
  7. You and your companion are responsible for any expenses and arrangements not specifically included in the Churchill Experience, including any necessary travel arrangements within the UK, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all meals or refreshments, or taxes or expenses which may be incurred by you in claiming the Churchill Experience.
  8. Churchill Experience can only be used as stipulated by you and one guest, is not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Churchill Experience for profit is prohibited. If you elect to partake in any or all portions of your Churchill Experience without a guest any remainder of the Churchill Experience will be forfeited and shall not be subject to further or alternative compensation.

Sommelier at Home Experience

  1. Sommelier at Home Reward available to Diamond Tier Club IR members only (“Qualifying Member”).
  2. Sommelier at Home Reward consists of a two-hour personalised tasting experience with a qualified Sommelier at the Qualifying Member’s home only (no other venues permitted) (the “Event”).
  3. Event is non-transferable, subject to availability and only available to Qualifying Members whose residential addresses are within a 50-mile radius of any participating IR restaurant, including Piccolino, Riva Blu, Piccolo and Restaurant Bar and Grill.
  4. To be eligible to book an Event, the Qualifying Member must: a. register their interest and preferred date on the Club IR App; b. agree a suitable date for the Event, with IRL; and c. pre-order wine for the Event from IRL’s portfolio of wines (as provided to the Qualifying Member by the Sommelier), spending a minimum of £500 on wine (as detailed below).
  5. Upon registering their interest in booking an Event, IRL will contact the Qualifying Member to discuss the Qualifying Member’s requirements (including, for example, proposed date for and the number of guests attending, the Event) and to confirm the Qualifying Member’s details such as name and residential address.
  6. The Sommelier will contact the Qualifying Member to discuss the Qualifying Member’s requirements for their Event, including which wines they wish to purchase from IRL’s portfolio of wines for their Event. Following this consultation, IRL may (at its sole discretion) confirm the Qualifying Member’s booking.
  7. Once the Qualifying Member’s booking has been confirmed by IRL, the Sommelier shall email the Qualifying Member detailing the wines discussed during the consultation referred to in paragraph 6 (above) and to confirm which wines the Qualifying Member wishes to order and how many of each (the “Wine Order”). The Qualifying Member must acknowledge the Sommelier’s email to confirm their Wine Order.
  8. The Qualifying Member must pay for the Wine Order at least 7 working days prior to the date scheduled for the Event (payment instructions will be included in the Sommelier’s email to the Qualifying Member confirming the Wine Order). The Sommelier will deliver the Wine Order to the Qualifying Member at the time of the Event.
  9. By booking an Event the Qualifying Member accepts that the activities involve alcohol consumption and agrees to ensure that no person in attendance at the Event is below the age of 18. Please drink responsibly. IRL and/or the Sommelier reserves the right to ask for identification for proof of age of anyone who attends the Event.
  10. The Qualifying Member shall be responsible for their guests at all times during the Event. The Qualifying Member shall only host a reasonable number of guests at their Event, in accordance with the size of their property.
  11. The Sommelier may, at their sole discretion: a. refuse to serve wine to the Qualifying Member and/or a guest at an Event who, in their opinion, is incapacitated by alcohol and/or other substances; and/or b. choose to leave an Event early, should they have any safety concerns.
  12. IRL shall not be liable for any loss or damage suffered by a Qualifying Member or any guest of a Qualifying Member who attends an Event, resulting from cancellation of an Event or otherwise, including (without limitation) any loss or damage sustained during an Event.
  13. IRL reserves the right to decline a request from a Qualifying Member to book an Event and to cancel or amend an Event booking or these terms and conditions at any time without prior written notice.
  14. The Qualifying Member must give IRL a minimum of 72 hours’ notice if he/she wishes to cancel an Event booking. If a Qualifying Member gives less than 72 hours’ notice of cancellation, IRL reserves its right to refuse to rearrange the Event.
  15. In the event of cancellation by: a. IRL, IRL shall as soon as possible rearrange the Event booking at the earliest date available for the Qualifying Member; or b. the Qualifying Member (giving at least 72 hours’ notice), IRL and the Qualifying Member shall arrange an alternative date for the Event. In the event that IRL and the Qualifying Member are unable to agree an alternative date, IRL will (at its sole discretion) either: i. issue a refund to the Qualifying Member for the Wine Order; or ii. arrange delivery of the Wine Order within 28 days of the date on which the Qualifying Member cancelled the Event.
  16. IRL excludes its liability for any and all losses suffered or incurred by the Qualifying Member and/or any guest at the Qualifying Member’s Event arising out of or in relation to the Event to the fullest extent it is permitted to do so by law.
  17. The Qualifying Member must complete and sign the Event Declaration form (the “Declaration”) prior to taking part in the Event and comply with the terms set out within the Declaration. The Declaration must be signed by the Qualifying Member and returned to IRL at least 10 working days prior to the Event, otherwise the Event cannot take place.
  18. By booking an Event, Qualifying Members are deemed to have accepted and be bound by these terms and conditions.
  19. The only personal data IRL will process about each Qualifying Member for the purpose of the Event is their name, email address, telephone number and residential address. IRL will process Personal Data fairly and lawfully in accordance with the principles of the Data Protection Act 2018 and its privacy policy, which can be found at: https://individualrestaurants.com/privacypolicy/. Any questions about these should be directed to the Data Protection Officer at dataprotection@individualrestaurants.com. IRL may be required by law or court order to share Personal Data with the police or other law enforcement authorities.
  20. IRL General terms and conditions apply, see https://individualrestaurants.com/terms-andconditions/
  21. Promoter: Individual Restaurants (IRC) Limited (“IRL”), registered office address: Second Avenue, Deeside Industrial Park, Deeside, Flintshire, CH5 2NW. Any queries or correspondence should be directed to IRL’s Head Office at Northern Assurance Buildings, First Floor, 9-21 Princess Street, Manchester M2 4DN

Hospitality Box at Old Trafford

  1. The prize draw is in no way sponsored by, endorsed, administered by or associated with Manchester United.
  2. The prize consists of 2 (two) Corporate Hospitality tickets to watch Manchester United v West Ham on Sunday 4th February 2024 or Manchester United v Fulham on Saturday 24th February 2024 (the “Prize“). There will be 3 (three) winner in total, from all eligible entries
  3. The prize draw is open to Diamond Club IR Members only. Both the entrant and guest must be aged 18 or over and must be UK residents. Employees and staff of Individual Restaurants (IRC) Limited, their respective families and agencies or anybody connected with Club IR are not permitted to enter.
  4. To enter, register your interest via the Club IR App 2 weeks before each event (Sunday 21st January 2024 for the West Ham match and Saturday 10th February 2024 for the Fulham match) (the “Entry Period“). Qualifying Club IR Members who complete these steps will be entered into the prize draw.
  5. Winners will be selected using a random computer process. Winners will be selected from all eligible entries after the Entry Period closes. Winners will be contacted by Club IR by email at the address provided on the registration of interest. If a winner does not confirm acceptance of the Prize within 48 hours of notification the prize will be forfeit.
  6. Winners are responsible for any expenses and arrangements not specifically included in the Prize, including any necessary travel arrangements within the UK, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all meals or refreshments, or taxes or expenses which may be incurred by you in claiming the Prize.
  7. Individual Restaurants shall have no liability in the event the Prize cannot be fulfilled or awarded due to circumstances outside of its control, including without limitation if the match is cancelled or re-scheduled.
  8. Manchester United Hospitality may be subject to additional terms and conditions, see ticket for details.
  9. Prizes can only be used as stipulated and by the winner. Prizes are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prize for profit is prohibited. If a winner elects to partake in any or all portions of the Prize without a guest any remainder of the Prize will be forfeited and shall not be subject to further or alternative compensation.
  10. No cash alternative will be offered for the Prize and the Prize is non-exchangeable and non-transferable. Club IR reserves the right to substitute the Prize where circumstances deem this necessary.
  11. Please drink responsibly. Individual Restaurants and Manchester United reserves the right to ask for identification for proof of age or to refuse service. Individual Restaurants shall have no liability whatsoever arising out of or in connection with the participation by the Winners in the Prize.
  12. Each winner’s name and county will be made available on request once each winner has been confirmed. Please contact club@individualrestaurants.com for more information. If winners wish to object to your name and county being made available in the winners list they must inform Individual Restaurants when they are contacted for the allocation for their prize. Please note that in such circumstances, we may still be required to share this information with regulators and/or other law enforcement authorities
  13. The result of the prize draw is final, and no correspondence will be entered into. Club IR reserves the right to cancel or amend the Club IR Reward prize draw or these terms and conditions at any time without prior written notice if circumstances beyond Club IR’s control make this necessary.
  14. By entering the prize draw, entrants are deemed to have accepted and be bound by these terms and conditions and the Club IR Scheme Terms and Conditions.
  15. The only personal data Club IR will process about each entrant for the purpose of the prize draw is their name, email address and phone number (“Personal Data”). Club IR will process Personal Data fairly and lawfully in accordance with the principles of the Data Protection Act 2018 and its privacy policy, which can be found at: https://individualrestaurants.com/privacy-policy/. Any questions about these should be directed to the Data Protection Officer at legal@individualrestarants.co.uk. Club IR may be required by law or court order to share Personal Data with the police or other law enforcement authorities. To comply with data protection legislation, guests who have opted out of marketing will not be entered into the prize draw.
  16. This prize draw is governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.
  17. Promoter: Individual Restaurants (IRC) Limited.

Tottenham Hotspur Tickets

  1. The prize draw is in no way sponsored by, endorsed, administered by or associated with Tottenham Hotspur.
  2. The prize consists of 2 (two) premium ticket to watch Tottenham Hotspur v Crystal Palace on Saturday 2nd March 2024. There will be 2 (two) winner in total, from all eligible entries
  3. The prize draw is open to Black Card Club IR Members only. Both the entrant and guest must be aged 18 or over and must be UK residents. Employees and staff of Individual Restaurants (IRC) Limited, their respective families and agencies or anybody connected with Club IR are not permitted to enter.
  4. To enter, register your interest via the Club IR App 2 weeks before the event (Saturday 24th February 2024 (the “Entry Period“). Qualifying Club IR Members who complete these steps will be entered into the prize draw.
  5. Winners will be selected using a random computer process. Winners will be selected from all eligible entries after the Entry Period closes. Winners will be contacted by email address at the address provided on the registration of interest. If a winner does not confirm acceptance of the Prize within 48 hours of notification the prize will be forfeit.
  6. Winners are responsible for any expenses and arrangements not specifically included in the Prize, including any necessary travel arrangements within the UK, accommodation, facilities at the attraction, spending money, telephone calls, personal items, merchandise and souvenirs, incidental costs, all meals or refreshments, or taxes or expenses which may be incurred by you in claiming the Prize.
  7. Individual Restaurants shall have no liability in the event the Prize cannot be fulfilled or awarded due to circumstances outside of its control, including without limitation if the match is cancelled or re-scheduled.
  8. Tottenham Hotspur premium tickets may be subject to additional terms and conditions, see ticket for details.
  9. Prizes can only be used as stipulated and by the winner. Prizes are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prize for profit is prohibited. If a winner elects to partake in any or all portions of the Prize without a guest any remainder of the Prize will be forfeited and shall not be subject to further or alternative compensation.
  10. No cash alternative will be offered for the Prize and the Prize is non-exchangeable and non-transferable. Club IR reserves the right to substitute the Prize where circumstances deem this necessary.
  11. Please drink responsibly. Individual Restaurants and Tottenham Hotspur reserves the right to ask for identification for proof of age or to refuse service. Individual Restaurants shall have no liability whatsoever arising out of or in connection with the participation by the Winners in the Prize.
  12. Each winner’s name and county will be made available on request once each winner has been confirmed. Please contact club@individualrestaurants.com for more information. If winners wish to object to your name and county being made available in the winners list they must inform Individual Restaurants when they are contacted for the allocation for their prize. Please note that in such circumstances, we may still be required to share this information with regulators and/or other law enforcement authorities
  13. The result of the prize draw is final, and no correspondence will be entered into. Club IR reserves the right to cancel or amend the Club IR Reward prize draw or these terms and conditions at any time without prior written notice if circumstances beyond Club IR’s control make this necessary.
  14. By entering the prize draw, entrants are deemed to have accepted and be bound by these terms and conditions and the Club IR Scheme Terms and Conditions.
  15. The only personal data Club IR will process about each entrant for the purpose of the prize draw is their name, email address and phone number (“Personal Data”). Club IR will process Personal Data fairly and lawfully in accordance with the principles of the Data Protection Act 2018 and its privacy policy, which can be found at: https://individualrestaurants.com/privacy-policy/. Any questions about these should be directed to the Data Protection Officer at legal@individualrestarants.co.uk. Club IR may be required by law or court order to share Personal Data with the police or other law enforcement authorities. To comply with data protection legislation, guests who have opted out of marketing will not be entered into the prize draw.
  16. This prize draw is governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.Promoter: Individual Restaurants (IRC) Limited.

Brand Ambassadors

  1. A Brand Ambassador membership is strictly for employees of IR and Iceland Foods Limited or only and is valid only as long as those members are employed by either business.
  2. Brand Ambassador memberships are a discount only membership. As such they are not eligible to participate in Rewards or Experiences.
  3. Brand Ambassador membership discounts can only be applied to purchases of food & drink to be consumed within Participating Restaurants. The discount cannot be applied to gift card purchases, other non food & drink items or any reward or promotion the member is eligible for.
  4. The Brand Ambassador membership discount may be applied to a maximum table size of eight.
  5. Spend cannot be applied to any Club IR memberships against a bill to which a Brand Ambassador membership discount has been applied.
  6. If a Brand Ambassador member leaves either business and is thus ineligible for the Brand Ambassador membership, their account will automatically be converted to a Club IR Membership (Club Tier).

Prize Draw

Sign up to the Club IR App in February for a chance to win a trip to the Amalfi Coast for 2 adults

  1. The prize (‘the Prize’) consists of the following:
  • Return Economy Class flights from major international airport in United Kingdom to Naples, including all taxes, fees, and one item of checked luggage per person;
  • Return private airport transfers from Naples to the Amalfi Coast;
  • 4 nights’ 5* hotel accommodation at Palazzo Confalone in Ravello (3rd to 7th May 2024), based on sharing a Junior Suite, including daily breakfast;
  • Gift box of Malfy Gin in guests’ room on arrival;
  • Private sunset boat tour, including tour guide, on-board Malfy Gin cocktails and antipasti;
  • Guided tour of a traditional Italian lemon farm, including lemon cake and lemonade; Two-hour private guided sightseeing tour along the Amalfi Coast by vintage Fiat 500 car, including hotel pick-up/drop-off and private guide;
  • Three-course dinner and drinks at a top Amalfi Coast restaurant, up to a maximum value of €100 per person, including service charge;
  • £500 spending money; and
  • Travel insurance.
  1. Entries to the prize draw are made by successfully signing up to the Club IR App between 00:01 on 1st February 2024 and 23:59 on 29th February 2024 inclusive (the “Entry Period”). Customers who complete these steps will be automatically entered into the prize draw (subject to clause 12 below).
  2. There will be 1 winner in total, selected from all eligible entries.
  3. The Prize will be provided subject to the following additional conditions:
  • Economy Class flights are available from major international airports in United Kingdom only. Flights will be selected by Prize Provider and not all routings will be available;
  • Winner and guest must have full passport valid for at least 6 months at time of travel;
  • Any visas or entry requirements are the responsibility of the winner and guest;
  • A valid credit or debit card will be required for security deposit purposes when checking into hotel accommodation;
  • Hotel accommodation is based on two adults sharing a one-bed Junior Suite;
  • Travel insurance is subject to restrictions and the terms and conditions of the insurance provider. It is the responsibility of the winner and/or their companions to meet any additional costs relating to obtaining insurance coverage for any pre-existing medical condition and for any additional costs as may be specified where the winner and/or their companions are aged 70 years or over;
  • All prize elements are subject to availability;
  • The prize must be taken over set dates of 3rd to 7th May 2024, and the winner must be available to travel over these dates;
  • All elements of the prize must be taken at the same time;
  • Once booked, the prize cannot be altered or amended;
  • Both travelers must be aged 18 or over;
  • The prize excludes domestic ground transfers; The prize excludes food and drink (except where specified above), excursions, attractions, treatments, car hire, visas and personal expenses and anything not expressly included in the Prize;
  • The prize provider is Element London Ltd of 5 Morie Street, London, SW18 1SL (‘the Prize Provider’);
  • Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible athttps://element-london.com/element-london-privacy-policy-travel-english/.
  1. No cash alternative will be offered for the Prize, and the Prize is non-exchangeable and non-transferable. Individual Restaurants reserves the right to substitute the Prize where circumstances deem this necessary.
  2. The prize draw is open to UK residents aged 18 or over (excluding Northern Ireland, the Channel Islands and the Isle of Man). Employees and staff of Individual Restaurants, Iceland Foods, or their respective families and agencies or anyone connected with this prize draw are not permitted to enter.
  3. One entry per application. Entries outside the Entry Period or which do not meet the entry criteria will not be considered.
  4. The winner will be selected using a random computer process. The winner will be selected from all eligible entries after the Entry Period closes. The winner will be contacted by Individual Restaurants’ Customer Care team by email. If a winner does not confirm acceptance of the Prize within 3 days of notification of the Prize, or rejects the Prize, the Prize will be forfeited and another prize winner will be selected in accordance with the process set out above.
  5. The winner’s name and county will be made available on request once the winner has been confirmed.  Please contact Individual Restaurants Customer Care on 0161 830 5855. Calls may be recorded and used for training and legal purposes. Lines are open between 9am-5pm Monday-Friday (opening hours subject to change and calls may be recorded). If a winner wishes to object to their name and county being made available in any winner list they must inform Individual Restaurants when they are contacted by Individual Restaurants for the allocation for their Prize. Please note that in such circumstances, we may still be required to share this information with regulators and/or other law enforcement authorities.
  6. The result of the prize draw is final, and no correspondence will be entered into. Individual Restaurants reserves the right to cancel or amend the prize draw or these terms and conditions at any time without prior written notice if circumstances beyond Individual Restaurants’ control make this necessary. Individual Restaurants will not be responsible for any entries that are incomplete, lost or delayed or have not been transmitted due to computer error or any other reason that is beyond Individual Restaurants ’s control. Proof of entry is not proof of receipt.
  7. By accepting the Prize, entrants are deemed to have accepted and be bound by these terms and conditions.
  8. The only personal data Individual Restaurants will process about each entrant for the purpose of the prize draw is their name, and for the winner, their telephone number, email address and postal address for confirming that they have won the Prize (“Personal Data”). Individual Restaurants will process Personal Data fairly and lawfully in accordance with the principles of the Data Protection Act 2018 and its privacy policy, which can be found at: https://individualrestaurants.com/privacy-policy. Any questions about these should be directed to the Data Protection Officer at dataprotection@individualrestaurants.com. Individual Restaurants may be required, with the winner’s prior consent, to share the winner’s Personal Data with Individual Restaurants ’s appointed courier services provider for the purpose of delivering the Prizes to the winner (where applicable). Individual Restaurants may be required by law or court order to share Personal Data with the police or other law enforcement authorities. To comply with data protection legislation, customers who have opted out of Individual Restaurants’ marketing will not be entered into the prize draw.
  9. Individual Restaurants’ online terms and conditions apply, please visit https://individualrestaurants.com/terms-and-conditions for more details.
  10. The prize draw is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.
  11. Promoter: Individual Restaurants (IRC) Limited (“Individual Restaurants”) of Northern Assurance Buildings, First Floor, 9-21 Princess Street, Manchester M2 4DN

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